Overview of Group Members

Enterprise Manager allows you to summarize information about the member targets in a group. It provides information on their current availability status, roll-up of open incidents and compliance violations, and key performance metrics based on the type of targets in the group.

You can visually assess availability and relative performance across all member targets. You can rank members by a certain criterion (for example, database targets in order of decreasing wait time percentage). You can display default key performance metrics based on the targets you select, but you can customize these to include additional metrics that are important for managing your group.

You can view the members of a group by choosing Members from the Group menu. Enterprise Manager displays the Members page where you can view the table of members filtered by All Members, Direct Members, or Indirect Members. Direct members are targets directly added to the group. Indirect members are targets that are members of a direct member target, and are automatically included into the group because their parent target was added to the group. The page provides the option to Export or Edit the group.

You can also access information about membership history by choosing Membership History from the Group menu. The Membership History page displays changes in the group membership over time.