Enterprise Manager allows Super Administrators to customize global email notifications for the following types: All events, incidents, problems, and specific event types installed. You can alter the default behavior for all events by customizing Default Event Email Template. In addition, you can further customize the behavior for a specific event type by customizing the template for the event type. For instance, you can customize the Metric Alert Events template for the metric alert event type. Using predefined building blocks (called attributes and labels) contained within a simple script, Super Administrators can customize alert emails by selecting from a wide variety of information content.

To customize an email:

From the Customize Email Template page, you can modify the content of the email template Enterprise Manager uses to generate email notifications. Extensive information on script formatting, syntax, and options is available from the Edit Email Template page via imbedded assistance and online help.