Creating a Rule to designate a Dynamic Runbook for an Incident

After creating and publishing a Runbook, you may want to designate specific Runbooks to be used for an incident. The designation of the specific Runbook for an incident can be done as part of Event Rule actions:

  1. Start creating an event rule.
  2. In the Add Actions page, select Create Incident.


    Add actions page

  3. Click the search bar in the Associate Runbook section.
  4. Search and select the Runbook you want to designate for the incident, and click Select.

When the incident rule is applied to create an incident, the Runbook associated with it in the step above will be a part of the incident and appear in the section below under Start Runbook Session. It will be the only entry with text Recommended By Incident Rule. All other relevant Runbooks are still accessible through the All Relevant Runbooks... link.


Runbooks display

Runbooks associated through the incident rule will always appear at the top of the list and have the text [Recommended by Incident Rule] next to the Runbook name. The relevance score will be automatically 100% (full bar is shown) and the text will show Recommended.


runbooks selector page