Contacting Support

If the troubleshooting procedures in this chapter do not solve your problem, use the following table to collect information that you might need to communicate to Oracle Support.

Table 2-9 System Configuration Information

System Configuration Information Needed	Your Information
Service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number for you and a secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done when the problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration