In Oracle Exadata System Software release 12.2.1.1.0, Management Server (MS) communicates with Oracle ASR Manager to upload a diagnostic package containing information relevant to the Oracle ASR automatically. In earlier releases you had to manually upload other diagnostics information after an automatic service request (SR) has been opened. By automating this step, this feature significantly reduces the turnaround time of Oracle ASRs.

This feature adds two new attributes to the AlertHistory object:

• The new serviceRequestNumber attribute shows the associated service request number.

• The new serviceRequestLink attribute shows the URL to the associated service request number.

Other feature highlights include:

• The diagnostic package RESTful page (https://hostname/diagpack/download?name=diagpackname) has a new column showing a link to the corresponding service request.

• Oracle ASR alert emails include SR links.

To enable Automatic Diagpack Upload for Oracle ASR, you must enable http_receiver in the Oracle ASR Manager:

• To check if http_receiver is enabled, run the following command from Oracle ASR Manager:

  asr show_http_receiver

• To enable the http_receiver, use the following command, where port is the port the http_receiver listens on.

  asr enable_http_receiver -p port

  Note:

  The port specified here has to be the same as the asrmPort specified for the subscriber on the database server or on the storage server. The following commands show how to verify the asrmPort on a database server and storage server.

  DBMCLI> LIST DBSERVER ATTRIBUTES snmpSubscriber 
       ((host=test-engsys-asr1.example.com, port=162,community=public, 
  type=ASR,fromIP=10.242.0.55,asrmPort=16168))
  
  CellCLI> LIST CELL ATTRIBUTES snmpSubscriber
       ((host=test-engsys-asr1.example.com,port=162,community=public,
  type=ASR,asrmPort=16168))
  

If you do not want to automatically upload diagnostic data to a service request, you can run ALTER CELL diagPackUploadEnabled=FALSE to disable the automatic upload.

Minimum software required: Oracle ASR Manager Release 5.7