Cause

The following error messages are displayed when the MicroTx Console is left idle for along time and the authentication token expires.

As shown in the image, error messages are displayed to indicate that the health service and MicroTx coordinator are not reachable. Additionally, you cannot navigate from one tab to another. No data is displayed in the MicroTx console when you try to navigate between tabs.

This issue occurs when MicroTx Console makes an attempt to access the authentication token, but the token has expired. To confirm if the authentication token has expired and to debug, open developer tools in your browser and view the messages that appear in the Console tab. As shown in the following figure, the Cross-Origin Request Blocked error message is displayed when the authentication token expires.

Action

To resolve this issue, perform one of the following actions:

• Refresh the MicroTx Console.
• Increase the lifespan of the authentication token. Refer to the documentation of your identity provider for details on how to increase the lifespan of the token.