Optionally hide some elements of the Copy SR Action

Administrators can now customize the Copy Service Request (SR) page in Redwood Service Center to hide the Copy Contact, Copy Attachments, and Copy Team Members options. You can also configure the Attachments section as a dynamic container, enabling customization using approved extensibility methods.

This update provides a more secure and easier-to-maintain way to make these UI changes. It also helps ensure your configurations work correctly within the Service Console Tabs. 

Steps to enable and configure

Leverage the Visual Builder Studio to expose your applications. To learn more about extending your application using Visual Builder, visit Oracle Help Center > your apps service area of interest > Books > Configuration and Extension.

Use the Assign Variable action from the Action Palette to define your show/hide preference. Set one of the variables below to

true

or

false

based on your logic:

  • showCopyContacts

  • showCopyTeam

  • showCopyAttachments


define([
    'vb/action/actionchain',
    'vb/action/actions',
   ' vb/action/actionUtils',
], (
    ActionChain,
    Actions,
    ActionUtils
)   =>  {
    'use strict';
 

class vbEnterListener extends ActionChain {
/**
| * @param  {Object} context
| */
 async run(context)  {
    const  { $page, $flow, $application, $base, $extension, $constants, $variables} = context
    $base.variables.showCopyContacts = false;
    $base.variables.showCopyTeam = false;
    $base.variables.showCopyAttachments = false;
 }
}
return   vbEnterListener;
});
 

Tips and considerations

N/A

Key resources

Access requirements

Visual Builder Studio access is required