Activity Reporting Enhancement - Call Report Count

Users can now report on the Call Report Count for an activity. 

Allows reporting on the Call Report Count which is the count of closed interactions for an Activity for the Interaction Channel types in the Calls to Log Routine

Steps to enable and configure

You don't need to do anything to enable this feature.

Tips and considerations

Call Report Count has been added to the Activity folder in these subject areas:

• CRM - CRM  Activity Real Time
• Sales - CRM Customer Overview
• CRM - CRM Activity Resource Real Time
• CRM - CRM Activity Objective Real Time
• CRM - CRM Activity Contact Real Time
• CRM - CRM Activities with Related Activities
• CRM - CRM Interaction Activity Real Time

Key resources

Subject Areas for Transactional Business Intelligence

Access requirements

Anyone who has access to these subject areas in OTBI will have access to the Call Report Count.