Required Permissions for CSV Imports
To be able to import CSV data, the Import CSV File permission must be assigned to the role. An administrator may assign the permission to a role.
To assign the Import CSV File permission to a role:
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Go to Setup > Users/Roles > User Management > Manage Roles.
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Locate the role you want to modify. Click the Edit or Customize.
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On the Permissions subtab, click Setup.
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In the Permissions dropdown list, select Import CSV File.
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Click Add.
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Click Save.
To learn how to view the permissions assigned to a role, see Reviewing Permissions Assigned to Roles.