Customizing Knowledge Base Layout
When you publish a knowledge base, you can choose a layout to apply to the topics and solutions that display on the page.
To select a layout for knowledge base topics and solutions:
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Go to Lists > Support > Knowledge Base.
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Click Edit next to a knowledge base topic on the list.
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Select a layout in the Topic/Category List Layout field.
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You can select a different layout to apply to solutions in the Solution/Item List Layout field.
NetSuite ignores the HTML in basic site theme templates selected in the Topic/Category List Layout or Solution/Item List Layout fields. Only the following properties for rows and columns specified in the layout are applied to the page:
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Border Style
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Column Width
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Number of Columns
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Number of Rows
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Row Height
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Row Padding
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Paginate
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Sort Links
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Items Are Laid Out
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Use Checkerboard Effect
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Sort By
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Descending
Only the layouts selected in the Solutions/Item List Layout field display pagination and Number of Rows.
You can create a custom layout to use for your knowledge base topics and solutions. For more information, see Creating Web Site Layouts.