Order Fulfillment Confirmation Email
NetSuite lets you send a confirmation email message to customers when you fulfill their orders. The features you use and the preferences you set determine how NetSuite generates this email message. In all cases, you can create a customized email template that communicates information about the order fulfillment.
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If you do not use the Web Store feature, read Sending Order Fulfillment Email to learn more.
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If you are only concerned with customizing email for Web store orders, read Templates for Website Email Messages.