Payment Status
What do I do if my payment status shows Data Error?
Payments with incorrect or missing data are updated with the Data Error status along with an error code and description. When this happens, you can:
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Reprocess the payment – Choose this option after correcting the error; this option will resubmit the payment for processing without new funding. If reprocessing is performed without correcting the error, the reprocessed payment will result in the same data error again. If approval routing is enabled in the account, the reprocessed payment will be submitted to HSBC for processing once approved.
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Void the payment – Choose this option if you prefer to submit another payment instead. The payment status will change to Failed and the record will be voided. You will be asked you want to withdraw the funding money from HSBC. If so, you'll be redirected to the Withdrawal page.
You can see the reason for failure in the Failed Reason field on the SuiteBanking subtab of the bill payment record.
What do I do if my payment status shows ACH Payment Return?
The return payment is updated with info from the reconciliation report when the money is credited back to HSBC Online Account. The Failure Reason will be empty because this information is not available in the reconciliation report. You will receive an e-mail notification from HSBC about why the payment was returned.
When a payment is returned, you can void the payment in NetSuite. The payment status will change to Failed and the record will be voided. You will be asked if you want to withdraw the funding money from HSBC. If so, you'll be redirected to the Withdrawal page. After you void the payment, make changes to prevent the error from occurring, and submit another payment.
You can choose to reprocess the payment. Reprocessing ACH returned payment will not initiate new funding and existing funds will be used. Resubmit the payment for processing only after correcting the error.