Canceling a Contract
You can cancel a contract if you do not want it to be processed by Contract Renewals scripts.
The Cancel Contract button is available on contract records with a status of Pending, Active, or Renewal Rejected. When you click this button, the status of the contract changes to Canceled. For information about contract states, see Contract Workflow.
To cancel a contract:
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Go to Contract Renewals > View Records > Contracts.
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Click the View or Edit link next to the contract that you want to cancel.
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On the contract record, click the Cancel Contract button.
Canceled contracts cannot be edited, and will no longer be processed for the following:
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Contract item creation – Canceled contracts are ignored by the R03 script.
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Contract renewal – Canceled contracts are ignored by the R05 script. Also, the Renew Now button is not available on the contract record.
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Contract upsell – Canceled contracts are not available for selection in the Contract field on an upsell order. Also, Create Upsell Order (which is available only on edit mode) will no longer be available on the contract record.
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Contract downsell – Canceled contracts are not available for selection in the Contract field on a downsell RMA. Also, Create Downsell RMA (which is available only on edit mode) will no longer be available on the contract record.