Customer Payment Errors

This section describes errors that you may see on a customer payment import. For more information, see Could not find record with Internal ID = xxxx.

Could not find record with Internal ID = xxxx

The error can occur when you link a Customer Payment to an invoice. NetSuite looks for a record with an internal ID that does not exist in the system.

Use the correct internal ID of the Customer Payment and the Invoice.

To show the internal ID in the list of transactions:

1. Go to Home > Set Preferences > General.

2. Check the Show Internal IDs box.

3. Click Save.

The system will give priority to using the internal ID to locate the transaction rather than the payment's external ID.

General Notices