Customers and Contacts Import Errors
This section describes errors that you may see on a customers and contacts import. For more information, see Illegal ID. Please enter a name..
Illegal ID. Please enter a name.
The error occurs when all of the following conditions exist during the import to add a new customer:
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The customer type is Individual.
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A contact record is also added.
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In the Import Assistant, the record type selected is Customers and Contacts Together.
It is not possible to add individual customers and contacts together. The Customers and Contacts Together record type should only be selected in the Import Assistant for customers that have the Company customer type.
To resolve the error and successfully add the individual customer record, in the Import Assistant, choose the following:
Import Type = Relationships
Record Type = Customers Only
Invalid company reference key ***.
The error occurs when the customer imported was set to inactive.
To resolve the error import the customer and contacts with the customer set to active and then perform a mass update to inactivate the customer.