Pausing and Resuming Dunning

You can pause dunning for a particular customer, invoice or invoice group when you want to temporarily stop sending dunning letters to resolve queries or disputes regarding an invoice. You can resume dunning to enable the automated dunning process to start again for the customer, invoice or invoice group.

You can pause dunning for a particular customer, invoice or invoice group if there is a dunning procedure assigned to it.

Pausing Dunning

When you pause dunning, you can indicate the reason for temporarily stopping the dunning process for the particular customer, invoice or invoice group. Default reasons are provided by the Dunning Letters SuiteApp. To set up additional reasons and reason details, see Creating Reasons for Pausing Dunning.

To pause dunning for a customer, invoice or invoice group record:

Defining Dunning Letter Recipients
Click the Dunning subtab.
On the Procedure Setup subtab, perform the following steps:
1. Check the Pause Dunning box.
2. Select a reason for pausing dunning.
3. Select a reason detail that further explains why you want to pause dunning for this record.
4. Click Save.
Click Save to save the current dunning setup.

Resuming Dunning

If dunning has been paused for a customer, invoice or invoice group, you can clear the Pause Dunning box on the Dunning subtab to enable the automated dunning process to start again for the invoice or customer. When you resume dunning, the dunning evaluation will resume as scheduled. A dunning letter may be sent to the customer depending on the dunning evaluation result.

To resume dunning for a customer, invoice or invoice group record:

Edit a customer record or invoice record.
Click the Dunning subtab.
On the Procedure Setup subtab, clear the Pause Dunning box.

Note:
Clearing the Pause Dunning box will immediately trigger the dunning evaluation workflow. NetSuite may send a dunning letter to the customer depending on the dunning evaluation result. The Dunning Pause Reason and Dunning Pause Reason Detail fields are also cleared.
Click Save to save the current dunning setup.

Creating Reasons for Pausing Dunning

When pausing dunning for a customer, invoice or invoice group, you can specify a reason and a reason detail to indicate why dunning was paused. Before you can select a reason and a reason detail, you must create dunning pause reason records.

Examples

Dunning Pause Reason	Dunning Pause Reason Detail
Query Sales	Billing – Client requests to bill a various entity
Contract – Cancellation or amendment of contract
Contract – Unclear language
Query Finance	Billing – Billing accuracy
Billing – Invoice not sent to correct party
VAT – VAT charge disputed

Dunning Pause Reason

Dunning Pause Reason Detail

Query Sales

Billing – Client requests to bill a various entity

Contract – Cancellation or amendment of contract

Contract – Unclear language

Query Finance

Billing – Billing accuracy

Billing – Invoice not sent to correct party

VAT – VAT charge disputed

To create reasons for pausing dunning:

Go to Dunning > Setup > Dunning Pause Reason > New.
Enter a name for this reason.
Enter a description for this reason.
If you want to make this reason unavailable for use, check the Inactive box. Inactive reasons will not be available in dropdown fields and lists.
(Optional) To add details for this reason, do the following steps:
1. In the Dunning Pause Reason Detail column, enter a reason detail.
2. In the Description column, enter text to describe the reason detail.
3. Click Add.
4. Repeat steps a – c to add more reason details.
Click Save.

To edit a dunning pause reason:

Go to Dunning > Setup > Dunning Pause Reason.
Click the Edit link of the reason.
Make your changes to the record. You can edit the name and description. You can also edit, remove, or add dunning pause reason details on the Dunning Pause Reason Detail subtab.
Click Save.