Supported Amazon Orders
NetSuite Connector three types of Amazon orders. The following are the order types and how NetSuite Connector handles them through Order Sync:
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Fulfillment by Amazon (FBA) orders
These orders are shipped out of an Amazon warehouse, where the merchant has sent their inventory beforehand. The merchant is not involved in the fulfillment process for these orders, it is done entirely by Amazon. Amazon FBA orders are imported to NetSuite Connector after their order status has been updated to "shipped" by Amazon. They are posted to NetSuite as Cash Sales, by default, because they do not require fulfillment. Cash Sales also commit inventory immediately, so your inventory in NetSuite will be kept up-to-date.
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Merchant Fulfilled Network (MFN) orders
MFN orders are fulfilled by the merchant. Packing, shipping, and fulfillment of the order is completed by the merchant. MFN orders are imported as Sales Orders after they have been paid in Amazon. Typically, the inventory for MFN orders will be committed after the sales order is in Pending Fulfillment status. Then, the merchant will have to fulfill and ship out the order from NetSuite. NetSuite Connector will sync the tracking information from NetSuite back to Amazon.
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Seller Fulfilled Prime (SFP) or MFN Prime orders
SFP orders are a hybrid of the two previous order types, and allow merchants to list their products as Prime eligible, while also maintaining control of their fulfillment operations. There are several requirements to be eligible for SFP. For more information, check for seller fulfilled prime on Amazon’s website. Because SFP orders are technically a subcategory of MFN orders, NetSuite Connector handles them in the same way. The orders are imported as sales orders after they have been paid in Amazon and the inventory is typically committed after the sales order is in the Pending Fulfillment status. Because the shipping label for SFP orders must be purchased through Amazon, Amazon already knows the tracking and other fulfillment information related to the order. Therefore, NetSuite Connector does not need to sync the fulfillment information to Amazon and instead marks the order Complete after syncing it to NetSuite.