1. NetSuite Connector
  2. Managing Connectors
  3. Managing Magento 2 Connector in NetSuite Connector
  4. Troubleshooting Order Status Not Changed in Magento 2 After Shipping

Troubleshooting Order Status Not Changed in Magento 2 After Shipping

NetSuite Connector does not mark the order as Complete in Magento 2 after the order is shipped to the customer. This is because Magento 2 should be the one to mark it as complete after an invoice is generated for the order. To have NetSuite Connector initiate the creation of an invoice in Magento 2 when it fulfills the order, see Creating a Magento 2 Order Invoice in NetSuite Connector.

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General Notices