Handling MTD VAT Return Submission Errors

The VAT return was already submitted for the given period.

• A VAT100 Return with the same reporting period has already been submitted to HMRC using NetSuite or a different software. You cannot submit a return with the same period of a previously submitted return. To check the list of your submitted VAT returns in NetSuite, view the MTD System Notes and Submission History in the United Kingdom MTD Submit Via CSV page in the Tax Reports page.

• If you are resubmitting a return due to an error, you must check the HMRC website for instructions on how to report and correct your submitted return.

• If you have mistakenly selected a submitted period on your return, you must generate a new return and select the correct Start Period and End Period in the Tax Reports page.

• If submitting via CSV, select the correct From and To Period in the United Kingdom MTD Submit via CSV page.

Return submitted too early

• The reporting period on your VAT100 Return includes a future date. You need to wait for the tax period end date before you can submit the selected period to HMRC.

• If you have selected a wrong period on your return, generate a new report with the correct Start Period and End Period and then submit.

User denied the authorization

• Resubmit your request and click Grant Authority on the HMRC website to let NetSuite interact with HMRC on your behalf. Do not close the HMRC window until you granted authorization to NetSuite. If you are not redirected to HMRC, check your browser settings and ensure that popups coming from NetSuite are not blocked.

• If you are having problems with the Authorization process, check HMRC’s Get help using VAT online services page.

The client and/or agent is not authorised.

• You must be subscribed to the Making Tax Digital service and have received HMRC’s MTD sign up confirmation email to submit a VAT100 Return. See HMRC’s Making Tax Digital for VAT as a business: step by step page for more information.

• If you are having issues with the MTD sign up process, click the Get help with this page link at the bottom of Use software to submit your VAT Returns page.

• If you have successfully signed up for MTD, check if the VAT Registration Number listed on the Tax Filing and United Kingdom MTD Submit Via CSV Setup page is correct then resubmit your VAT100 Return. When redirected to the HMRC Sign In page, make sure that you use correct credentials.

Amount should be a monetary value (to 2 decimal places)

Correct the values on your VAT100 Return then resubmit.

• Boxes 1–4 can have up to two decimal numbers only.

• Box 5 can have up to two decimal numbers only and must not be a negative amount. HMRC's system can identify if the amount is a tax due or credit.

• Boxes 6–9 must not have decimal numbers.

AuthorizationCode.getAuthorizationCode : State is invalid

Your session expired. Resubmit your VAT100 Return and click Grant Authority on the HMRC website to proceed.

There is no matching data for your selected period.

Your selected period has no matching data due to one of the following reasons:

• You have no pending obligation with HMRC.

• You are still not fully migrated to MTD.

• The period you are trying to view predates your MTD migration.

• The period you are trying to view will only be visible on the third weekend after the period has started.

• Selected period start and period end do not match your open obligation.

  Note:

  The International Tax Reports SuiteApp only supports tax periods that start on the first day of the month and ends on the last day of the month.

To verify that you are fully migrated to MTD, check if you have received the MTD sign up confirmation email. If the data predated your migration to MTD, you can view it on your HMRC online tax account (BTA). If you have further questions, you may contact the HMRC VAT Helpline.

Invalid VRN

Ensure that the VAT Registration Number on your VAT100 Return is the same as the VRN listed on Tax Filing Setup then resubmit.

The tax period you selected does not match your VAT Reporting period.

Ensure that the VAT Reporting period and the tax period cover the same time period and then resubmit.

The organization/VAT API is currently unavailable.

The Making Tax Digital for VAT service is not available. Contact HMRC if this is not a scheduled maintenance. To check for service availability and issues, go to the Making Tax Digital for VAT: service availability and issues page.

Problems logging into HMRC.

To recover your user ID, reset your password, or get a new activation code, go to the HMRC services: sign in or register page . If you have been locked out of your HMRC account, your account will unlock after 2 hours.

You have entered an Invalid Field Value [1] for the following field: custrecord_online_filing_user

Ensure that the user submitting the MTD VAT returns to HMRC is set up as an employee then resubmit.

Users who are set up as vendor, customer, or partner cannot perform online submissions.

Invalid Date Range

Your selected tax period must not exceed 365 days.