Contacting Support About Your NetSuite for Mobile App
If you cannot find the answer to your problem here, you might need to contact support. The following advice will save you time when speaking to support.
Before contacting customer support, try logging out of the app and back in again. This will renew your session. If the error persists, please contact NetSuite Customer Support.
Take note of the following:
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Make a note of the sequence of actions that caused the error
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If you receive an error dialog on the screen, make a note of it. It may be useful to take a screenshot of the error dialog.
To contact Support from within the app:
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For iOS, go to the Account Menu
> About > Contact Support. -
For Android go to Navigation Menu
> About > Contact Support.
Go to the About screen to display information that could assist the support representative.
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For iOS, tap the Account Menu icon, and then tap About.
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For Android tap the Menu icon, and then tap About.
The following information is available:
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App Version
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Server Version
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User Login
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Account
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Role