1. Country-Specific Features
  2. Singapore Help Topics
  3. Singapore PEPPOL-Ready e-Invoicing
  4. Working with Inbound e-Documents Using Singapore PEPPOL-Ready e-Invoicing
  5. Handling Inbound E-Documents without Matching Customers or Vendors

Handling Inbound E-Documents without Matching Customers or Vendors

If the entity (customer or vendor) PEPPOL ID in the imported inbound e-document has no matching entity record in NetSuite, an inbound e-document is created without the entity and is marked as Incomplete. You’ll find the inbound e-document on the Electronic Invoicing dashboard with Incomplete status. The e-document has the following information about the inbound sales order, vendor bill and vendor credit transactions.

To handle inbound e-documents without matching entities:

  1. Go to the Electronic Invoicing portlet on your dashboard.

  2. Click Incomplete Inbound E-Documents.

  3. Open an inbound e-document that has an Incomplete status.

  4. Make sure the entity PEPPOL ID is entered correctly on the corresponding entity record. Make the appropriate changes if necessary, and then save the entity record.

  5. Edit the inbound e-document record with Incomplete status and select the entity from the Entities list.

  6. Click Save.

    The corresponding inbound e-document status changes to For Conversion, and you can manually convert the record to the right transaction type.

  7. On the Inbound E-document record, click Convert.

    For more information, see Converting Individual Inbound E-Documents into Vendor Bills and Converting Failed Inbound E-Documents.

    If no errors are encountered, the transaction record will be created.

  8. Repeat steps 3-6 for other incomplete inbound e-documents.

General Notices