Order Sync

The Amazon Vendor Central Order Sync retrieves all purchase orders from Amazon Vendor Central into NetSuite. Purchase orders from Amazon Vendor Central are saved as sales orders in NetSuite for fulfillment.

The order syncs for Amazon Vendor Central support the direct fulfillment (DF) program and retail business operations:

Direct Fulfillment sync – You fulfill orders directly to the customer. Orders in direct fulfillment contain the customer address and are shipped to the customer.
Retail Procurement sync – You fulfill bulk orders to Amazon. Orders in retail procurement contain an Amazon warehouse address and are shipped to the Amazon warehouse.

Amazon Vendor Central Order Sync Process Flow

The Amazon order sync flow for Direct Fulfillment and Retail Procurement is as follows.

NetSuite Connector retrieves orders from Amazon.
NetSuite Connector creates corresponding sales order in NetSuite. The sales order is pending approval in NetSuite.
Note:
When auto acknowledge is enabled, the posted order does not have to be approved in NetSuite. Posted orders will be in pending fulfillment state.

When the order is approved in NetSuite, NetSuite Connector posts order acknowledgement to Amazon Vendor Central.
Upon receiving success response from Amazon, NetSuite Connector posts the order in NetSuite. The order is pending fulfillment.

For Retail Procurement orders, there are instances when an already approved order in NetSuite is updated in Amazon.

NetSuite Connector retrieves orders from Amazon.
NetSuite Connector creates corresponding sales order in NetSuite. The sales order is pending approval in NetSuite.
Note:
When auto acknowledge is enabled, the posted order does not have to be approved in NetSuite. Posted orders will be in pending fulfillment state.

When the order is approved in NetSuite, NetSuite Connector posts order acknowledgement to Amazon Vendor Central.
If the order is updated in Amazon, NetSuite Connector changes the order status to Updated Order Posted to NetSuite.
If the updated quantity matches, Amazon accepts the acknowledged quantity. Since this sales order has already been approved, the status in NetSuite is Pending Fulfillment.

If the updated quantity in Amazon does not match the acknowledged quantity, the flow varies depending on the configured settings:
- Update NetSuite Order Data – The sales order's items and quantity are updated in NetSuite with the values from Amazon. Because the order has already been approved, the status is set to Pending Fulfillment.
- Review Each Order – The order status is set to Failed to get Amazon Confirmation. You need to review the changed data in the order row in Amazon Vendor Central > Data Flows > Orders. You can then either Post Updated Order to NetSuite or Cancel. These actions are available in the Action column of the order row.
- Cancel Order in NetSuite if Order Data is Updated After Acknowledgement

Acknowledgement Settings

Amazon Vendor Central requires that an order is approved by the seller through an acknowledgement response. Amazon provides a confirmation or rejection response after receiving the acknowledgement.

To enable auto acknowledgement:

Go to Settings > Orders.
Click Advanced Options to expand the Advanced Options section.
Check the box of the auto acknowledgement setting you want to apply.
- Post Auto Acknowledgement for Retail Procurement to Amazon. – When checked, NetSuite Connector automatically sends the acknowledgement to Amazon upon receiving Retail Procurement orders.
- Post Auto Acknowledgement for Direct Fulfillment to Amazon. – When checked, NetSuite Connector automatically sends the acknowledgement to Amazon upon receiving Direct Fulfillment orders.
Click Save.

Manual Acknowledgement of Orders

You need to manually review and acknowledge orders if Auto Acknowledgement is disabled for either Retail Procurement or Direct Fulfillment. When Auto Acknowledge is disabled, orders received in NetSuite Connector are posted to NetSuite in Pending Approval state. After reviewing the orders, you need to acknowledge the orders back to Amazon, with or without any quantity modifications.

The workflow of the manual acknowledgement process in NetSuite is as follows:

NetSuite Connector posts the order from Amazon to NetSuite in Pending Approval state.
You review the order quantity and price details in NetSuite.
Optional. Modify the quantity of the order if needed. Note that the approved quantity can only be less than or equal to the original quantity.
You approve the order.
NetSuite Connector gets the data of the approved order in NetSuite and posts the order with the approved quantity and price details back to Amazon.
NetSuite Connector receives the confirmation response from Amazon and changes the order status to Order posted, awaiting shipment.

Note:
If Amazon rejects the order, the order is updated to Rejected status in NetSuite Connector. The reason for rejection is included in the rejection response. You can update the order as needed and then repost the order to Amazon.

General Notices