Salesforce to NetSuite Contact Sync Triggers

The Salesforce to NetSuite Contact sync is triggered when the following conditions are met:

• If a Contact record is created in Salesforce, the Salesforce Connector checks the existing Contacts in NetSuite with the matching email address.

  • If the Contact exists in NetSuite, information entered on the Salesforce Contact record is synced to the NetSuite Contact record.

  • If the Contact does not exist in NetSuite, a new Contact is created in NetSuite.

• If a Contact record is updated in Salesforce that was previously synced to NetSuite, the updates in Salesforce trigger a sync to update the Contact in NetSuite.

• Contacts that are not linked to any Account in Salesforce are synced to NetSuite as orphaned contacts. These are contacts not linked to a Customer record in NetSuite.

General Notices