NetSuite to Salesforce Contact Sync Triggers

The following conditions are required before a NetSuite contact is synced to Salesforce:

• When a contact record is created in NetSuite, the Salesforce Connector checks the existing contacts in Salesforce with the matching email address.

  The uniqueness of a contact record is determined by the combination of the email address, the company or account, and subsidiary of the contact.

  • If the contact exists in Salesforce, information entered on the NetSuite contact record is synced to the Salesforce Contact.

  • If the contact does not exist in Salesforce, a new contact is created in Salesforce.

• If a contact record is updated in NetSuite that was previously synced to Salesforce, the updates in NetSuite trigger a sync to update the contact in Salesforce.

  Note:

  The sync from NetSuite to Salesforce may time out if the NetSuite customer record has more than 15 contacts.

• Contacts that are not linked to any customer record in NetSuite are not synced to Salesforce.

General Notices