Handling an ACH Payment Failure or a Beneficiary Claiming Non-Receipt
What should I do if I have made an ACH payment, but I do not see this payment deducted from my account and would like to confirm that the payment was successful?
HSBC will assist you with investigating payments made from your HSBC Online Account. Contact NetSuite Customer Support, and provide the following information:
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The date of the payment
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Transaction amount
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Customer account number
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Any associated message on the payment
HSBC will investigate and contact you with a response to your query.