Limitations of the Track Service Time Feature

Note the following limitations when using the Track Service Time feature:

• When enabled, the feature works at the account level, not the user level. This means all mobile users can track service time.

• You can only track service time for one task at a time, and you have to finish that task before you can track time on another.

• Administrative tasks, or tasks used for office or clerical work rather than service work, can be shown on the mobile. However, they should not be started and all tabs on them must be enabled at all times. This will allow the user to interact with the tabs without impacting the tasks used to track service time.

• The feature supports only CRM Tasks. Project Tasks aren't supported, and the feature shouldn't be used if both CRM Tasks and Project Tasks are displayed on mobile. The feature might still work with Project Tasks on the mobile app, but since it only tracks one task at a time and there are administrative task limitations, it's not practical to use it for Project Tasks.

• The time record for a task only displays the start and completion times. You can't track work breaks, travel time, or other related activities.

• The feature won't work if a field service task is not associated to a service item. For more information, see Associating Field Service Task Types to Activities.

General Notices