Field Service Operations
Operations managers oversee the end-to-end Field Service Management (FSM) flow from work creation to completion and recording in NetSuite.
Field service operations focus on day-to-day workflows, monitoring, reporting, and follow-up across tasks, cases, assets, and technician activity. To manage these activities, use the Schedule Board and configure the Field Service Overview dashboard in NetSuite with the relevant searches, KPIs, and scorecards your business uses. FSM has a set of saved searches with the prefix, Field Service, to help you get started.
The following FSM features are available for operations managers: