Size Limits for Emails and Attachments
NetSuite email size limits cover include both the message and its attachments.
Outbound Email Limits
The total email size limit is 15 MB for outbound emails. This limit covers both the email content and all attachments. The limit leaves space for things like email headers and message encoding. Therefore, after NetSuite processes the email, the final message might be larger than 15 MB
Attachment size limits can vary depending on what you send. The table below shows the size limits for email messages and each attachment sent from NetSuite.
|
Sender from NetSuite |
Total Email Size Limit |
Individual Attachment File Size Limit |
Notes |
|---|---|---|---|
|
Marketing email merge |
15 MB |
5 MB |
-- |
|
Records |
5 MB |
-- |
|
|
SuiteFlow “Send Email” action |
10 MB |
-- |
|
|
Dunning Letters SuiteApp |
5 MB |
The email includes a link to the folder with the PDF files. If a PDF is over 5 MB, NetSuite splits it into separate files and lets the recipient know in the email. |
|
|
SuiteCommerce InStore (SCIS) |
10 MB |
If a file is too big, SCIS might fail when you try to email or print a receipt at the end of a transaction. To avoid this, use smaller or lower-resolution images for products in SCIS. |
Inbound Email Limits
The table below shows the size limits for emails and attachments sent to NetSuite.
|
Receiver in NetSuite |
Total Email Size Limit |
Individual Attachment File Size Limit |
Notes |
|---|---|---|---|
|
Email Capture Plug-in |
25 MB |
10 MB |
-- |
|
Email Case Capture |
10 MB |
Not specified, but less than the 10 MB email size limit |
If an inbound case capture email is bigger than 10 MB, NetSuite might not create a case. An email over 10 MB can create a case, but it's not guaranteed. |
|
Transaction Email Capture SuiteApp |
10 MB |
5 MB |
|