Troubleshooting E-Document Certification Requests Processing
To access the LATAM E-Document Certification SuiteApp documentation in Brazilian Portuguese (Português do Brasil), see LATAM E-Document Certification.
If you face issues when processing e-documents certification requests, you can review the logs of the scripts that process e-documents for certification.
To facilitate your access to the execution logs, the LATAM E-Document Certification SuiteApp provides a saved search. The search displays the logs of the two scripts that process the requests in NetSuite.
The logs can provide insight on the processing of e-documents. You may need to open a case with NetSuite Customer Support to understand the logs and solve the issues.
To view the e-document certification request processing logs:
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Go to Reports > Saved Searches > All Saved Searches.
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Click View next to the E-Document Certification Request Processing Logs search.
The search opens.
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To filter the results by the type of script, expand the Filters and do the following:
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If you send e-documents in sequential order, in the Script Type field, select Scheduled.
The search displays only the execution logs of the ECS SC Sequential Message Queue Service script.
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If you send e-documents in no particular order, in the Script Type field, select Map/Reduce.
The search displays only the execution logs of the ECS MR Message Queue Service script.
Tip:You can also filter the results by date. Use the Date or the From and To fields to define time periods to filter the results.
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