Email Case Capture Fields

The following fields are populated when a case is created from an email:

Field on Case Record	Information from Email
Subject	The subject field of the email message.
Date Created	The date the email message was received by NetSuite.
Company	If an existing company record matches the one used by the sender of the support message, this company populates the field. If no matches are found, the default Anonymous Customer record is used instead. This also applies if a contact is associated with two companies.
Contact	If the email address of the message matches the email address of a contact tied to the company, that contact appears in this field.
Email	The email address the message was originally sent from.
Message	The text from the email message.
Status	The default is Not Started.
Origin	This is set to Email automatically.
Priority	The default is Medium.
Assigned To	This is set based on the rules and territories you set at Setup > Support > Case Territories.