Prerequisites for Case Alerts

Before you use Case Alerts, make sure you've completed the following in your NetSuite account:

• Enable the Customer Support & Service feature at Setup > Company > Enable Features > CRM > Basic Features > Customer Support & Service.

• Make sure users who need to set up case alerts have the Case Alerts permission. By default, Support Manager and Support Administrator roles already have this permission. You can access the Case Alerts permission from the Permissions > Setup subtab on the Role record.

General Notices