Prerequisites for Case Alerts

Before using Case Alerts, make sure the following tasks are completed in your NetSuite Account:

• Enable the Customer Support & Service feature at Setup > Company > Enable Features > CRM > Basic Features > Customer Support & Service.

• Ensure users who need to set up case alerts have been granted the Case Alerts permission. By default, this is applied to Support Manager and Support Administrator roles. The Case Alerts permission is accessible from the Permissions > Setup subtab on the Role record.

General Notices