Contact Tab
The Contact tab allows the user to:
-
View a list of all contacts for the task
-
Select one of those contacts to see more details
-
Launch the mobile device’s default phone dialler app to automatically dial a mobile/cell or landline phone number
-
Launch the mobile device’s default email app to automatically add the customer’s email details to a new email message
Contact List screen in detail
The Contact List screen displays the basic contact information for all contacts for the selected task.
|
Section |
Task |
Effect |
Availability |
Errors/Alerts Shown |
Highlighted in Screenshot |
|---|---|---|---|---|---|
|
Back button |
Allows the user to navigate back from the Contact List screen to the Selected Task Details screen. |
Shows the Selected Task Details screen. |
Always |
None |
1 |
|
Toggle Selected Task Details Screen Visibility button |
To allow the user access to functions on the Selected Task Details screen. |
Shows the Selected Task Details screen. |
Always |
None |
2 |
|
Contact list |
To display contact information related to the selected task to the user. Also, to allow the user to navigate to the Contact Details screen where they can all available information for a particular contact. |
When the user presses anywhere within a row in the Contacts list the Contact Details screen is shown. |
Always |
None |
3 |
Contact Details screen in detail
The Contact Details screen shows the user more detail, such as a mobile/cell number. This screen also allows to press on a phone number to launch the mobile device’s phone dealer app to automatically dial the number. Also, the user can press on the email address to launch the mobile device’s default email app to create a new email with the contact’s email address automatically filled in.
|
Section |
Task |
Effect |
Availability |
Errors/Alerts Shown |
Highlighted in Screenshot |
|---|---|---|---|---|---|
|
Back button |
To allow the user to navigate back to the Contact List screen. |
Shows the Contact List screen. |
Always |
None |
1 |
|
Toggle Selected Task Details Screen Visibility button |
To allow the user access to functions on the Selected Task Details screen. This button, positioned in the Control Bar, spans the entire width of the screen except where any other buttons are positioned. Inside this button the name of the selected contact is shown. |
Shows the Selected Task Details screen. |
Always |
None |
2 |
|
Email text display field |
To display the email address of the selected contact person. To function as a button to allow the user to launch their mobile device’s default email app to email the selected contact person. |
When the user presses anywhere on the displayed email address the mobile device’s default email app is launched, a new email is loaded with the selected contact person’s email address already filled out in the To field. |
Always |
None |
3 |
|
Phone text display field |
To display the phone number of the selected contact person. To function as a button to allow the user to launch their mobile device’s default phone app to phone the selected contact person. |
When the user presses anywhere on the displayed phone number the Field Service Mobile app will ask the mobile device to dial the displayed number. Depending on the actual device used, it will most likely ask the user whether they want to dial the number first. If the user agrees to making the call the number will then actually be dialled. |
Always |
None |
4 |
|
Mobile text display field |
To display the mobile number of the selected contact person. To function as a button to allow the user to launch their mobile device’s default phone app to phone the selected contact person. |
When the user presses anywhere on the displayed mobile number the Field Service Mobile app will ask the mobile device to dial the displayed number. Depending on the actual device used, it will most likely ask the user whether they want to dial the number first. If the user agrees to making the call the number will then actually be dialled. |
Always |
None |
5 |
