Email Delivered by Agents Options

You can use these options to customize the way agents deliver email.

System Setting More Information
Use RFC 2231 Encoding

Specifies how to encode MIME email parameters. By default, RFC 2047 is used.

  • On — Use RFC 2231 to encode MIME email parameter values. RFC 2231 supports multi-byte languages. Select On if you deliver emails that contain multi-byte characters and use an email server that supports RFC 2231, such as Microsoft Outlook for Office 365 or Google Gmail.

  • Off — Use RFC 2047 to encode MIME email parameter values.

Default: Off

Edition: Enterprise only

Use BCC

Specifies whether to include the names of email recipients in the To: or Bcc: line. By default, email recipients are added to the Bcc: line.

  • On — Add email recipients to the Bcc: line. Names of email recipients are hidden.

  • Off — Add email recipients to the To: line. Everyone who receives the email sees the recipient list.

Default: On

Edition: Enterprise only

Safe Domains

If you want to restrict the email domain that Oracle Analytics can send emails to, enter the name of the domain. For example, examplemaildomain.com.

Use a comma to separate multiple domain names. For example, exampledomain1.com,exampledomain2.com. By default, there are no restrictions.

Edition: Enterprise only

Maximum Number of Recipients per Email

Specifies the maximum number of recipients allowed in the To: or Bcc: line for a single email.

You can set the maximum number of email recipients to avoid some SMTP servers from filtering out these emails as spam. If the recipient list exceeds the set limit, the list is split into smaller lists with the maximum number of allowed recipients in each list.

Valid Values: 0-1024

Default: 0 (unlimited number of email recipients)

Edition: Enterprise only

Maximum Email Size (KB)

Specifies the maximum size (KB) of a single email.

If you set a maximum email size, you can avoid situations when SMTP servers reject emails that are too large, and in the event that an email exceeds the set limit, the email recipients receive an error message instead of the agent failing and just alerting the email author.

Valid Values: 0-20480

Default: 0 (unlimited email size)

Edition: Enterprise only