Manage Notifications

Configure Oracle Cloud Infrastructure Process Automation to use emails for notifying task assignees when events such as assignment and reassignment occur. You can also view the status of the notifications that are sent and resend or delete them if issues occur.

Note:

To manage notifications, you must have the Service Administrator IAM role.
To use your own from address like no-reply@abc-demo.com, configure Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM) on the sender domain abc-demo.com. To configure DKIM, contact Oracle Support to create a service request. Configuring SPF and DKIM helps validate emails, avoid spoofing, and reduce fraud attacks. For more details on configuring DKIM and SPF, see Configure Email Authentication Settings for SPF and DKIM. Additionally, you can also see Troubleshoot Oracle Cloud Infrastructure Notification Email Configuration to Ensure Proper Delivery.
Incorrect configuration of SPF and DKIM on the sender's domain server (DNS) can result in soft or hard bounces depending on the severity of the issue. This may lead to the email addresses being added to the suppression list.

Email Delivery in Oracle Cloud Infrastructure (OCI) automatically adds email addresses with bounce codes showing permanent failures, or user complaints to the suppression list to protect the sender reputation. Email Delivery doesn't send any messages to these recipients in the future. To remove email addresses from the suppression list, see Managing Suppression List and Deleting an Email Address from Suppression List in Oracle Cloud Infrastructure (OCI).

Before enabling email notifications in runtime, make sure you customize them, including their content, template, attachments, and subject lines in design time. See Customize Notification Emails. After enabling email notifications, you can view the notification logs and resend emails to all or some of the original recipients.

Enable email notifications.
1. Open the navigation menu in Workspace, expand Administration and choose Notification.
  The Notification page is displayed.
2. Click Approved Sender.
  An approved sender is a resource that enables Oracle Cloud Infrastructure Process Automation to send email with the registered From email address.
3. On the Register Approved Sender pane, enter the email address in the From Recipient field to set it as the default sender for all email notifications.
  Note that you cannot use certain reserved domains such as @oracle.com, @gmail.com, @hotmail.com, and @yahoo.com as approved senders. To learn more, see Managing Approved Senders in Oracle Cloud Infrastructure documentation.
  
  Note:
  
  If the From address is not configured on the Notifications page, the From address defaults to the approved sender address of noreply@processautomation.<region>.oraclecloud.com. For example, if your region is Ashburn, the address is noreply@processautomation.us-ashburn-1.oraclecloud.com.
4. Click Register.
  The default sender email address is registered with Oracle Cloud Infrastructure in your customer tenancy.
Test email notifications.
1. Click Test Notifications.
2. On the Test Notifications pane:
  - Enter the email address of the person to whom the notification email has to be sent in the Recipient field.
  - Enter the email's subject in the Subject field.
  - Enter the email's content in the Content field.
3. Click Send.
4. Verify that the email was sent as expected.
View notification status and troubleshoot as needed.

You can view the status of notifications; if they have been successfully sent, if sent failed and you need to retry sending them, and also if any error occurred for the notifications.

Email notifications may fail due to lack of network availability, wrong email address, or temporarily unavailable email servers. By default, a resend is automatically attempted for all failed notifications after an interval of fifteen minutes.

To manually retry or delete a notification, select the notification and click Actions.
- Retry: Click Retry to retry sending the notification. Confirm when prompted to confirm the retry.
- Delete: Click Delete to delete the notification. Confirm when prompted to confirm deletion.