View and Manage Customer Contacts for Operational Issues and Announcements

You can view and manage the Autonomous AI Database customer contacts.

When customer contacts are set, Oracle sends notifications to the specified email addresses for Autonomous AI Database service-related issues. Contacts in the customer contacts list receive unplanned maintenance notices and other notices, including but not limited to notices for database upgrades and upcoming wallet expiration. When customer contacts are not set the notifications go to the tenancy admin email address associated with the account. Oracle recommends that you set the customer contacts so that the appropriate people receive service-related notifications.

Perform the following prerequisite steps as necessary:

• Open the Oracle Cloud Infrastructure Console by clicking the next to Cloud.

• From the Oracle Cloud Infrastructure left navigation menu click Oracle AI Database and then click Autonomous AI Database.

• On the Autonomous AI Databases page select an Autonomous AI Database from the links under the Display name column.

To view or manage customer contact email addresses:

1. On the Autonomous AI Database Details page, under Maintenance, in the Customer Contacts field, click the Manage link.

   This shows the Manage Customer Contacts page. On the Manage Customer Contacts page you can view the email contact list.

2. To add a contact, click Add Customer Contact.

3. Enter the contact email address.

   Oracle recommends adding an administrator group's email address over an individual's email address when possible, so as to not miss important notifications or announcements.

4. To add additional contacts, click Add Customer Contact again.

The lifecycle state changes to Updating while the customer contact list is updated.

To remove customer contacts:

1. On the Manage Customer Contacts page select the email addresses to remove.

2. To remove all email addresses, select the top column next to Email.

3. Click Remove.

4. On the Confirm remove contact page, click Remove to confirm.

The lifecycle state changes to Updating while the customer contact list is updated.

To edit customer contacts:

1. On the Manage Customer Contacts page select the email addresses to edit.

2. To edit all email addresses, select the top column next to Email.

3. Click Edit.

4. On the Edit Contacts page edit the contacts as needed and click Save.

The lifecycle state changes to Updating while the customer contact list is updated.

Notes for adding customer contacts for operational issues and announcements:

• Oracle recommends adding an administrator group's email address over an individual's email address when possible, so as to not miss important notifications or announcements.

• The “&” character is not allowed in the email address you provide for a customer contact. As an alternative, use an email address that does not contain this character.

• In addition to sending information for operational issues and announcements to customer contacts, you can subscribe to Oracle Cloud Infrastructure Events to be notified of Autonomous AI Database events such as when regular maintenance is scheduled or when regular maintenance starts and ends. Event notification requires a subscription for each email address, independent of the customer contacts list.

  See Use Autonomous AI Database Events for more information.