This recipe synchronizes Workday employees with ServiceNow users on a scheduled basis. It creates or modifies user records in ServiceNow according to the employee data received from Workday. In addition, if a ServiceNow user creation fails, the recipe creates a corresponding ticket in ServiceNow.

To use the recipe, you must install the recipe and configure the connections and other resources within it. Subsequently, you can activate and run the integration flow of the recipe manually or specify an execution schedule for it.

The scheduled integration Oracle Workday ServiceNow Employee Sync reads the employee records from Workday and creates or modifies corresponding users in ServiceNow. Subsequently, if any ServiceNow user creation fails, the scheduled integration Oracle Workday ServiceNow Emp Onboarding Ticket reads the failed records and creates or updates corresponding tickets in ServiceNow. The app-driven integration Oracle REST Workday ServiceNow is triggered by each of the scheduled integration flows for their respective tasks.

Basic employee data such as first name, last name, email, and so on are synchronized between Workday and ServiceNow.