About This Recipe
This recipe posts notification messages in Slack when certain activities occur in ServiceNow. The recipe contains the following four integration flows:
- Oracle ServiceNow Slack Asset Creation: This integration flow is triggered when an asset is created in ServiceNow. It receives the asset details (such as DisplayName, Category, Created By, Created Date, SerialNumber) from ServiceNow, and posts the same to the specific channel in Slack.
- Oracle ServiceNow Slack Incident Creation: This integration flow is triggered when an incident is created in ServiceNow. It receives the incident details (such as IncidentNumber, Created By, Description, Priority, Assigned To, Creation Date) from ServiceNow, and posts the same to the specific channel in Slack.
- Oracle ServiceNow Slack Request Creation: This integration flow is triggered when a request is created in ServiceNow. It receives the request details (such as Request Number, Description, Priority, Created By, Created Date) from ServiceNow, and posts the same to the specific channel in Slack.
- Oracle ServiceNow Slack Request Closure: This integration flow is triggered when a request is closed in ServiceNow. It receives details (such as Request Number, Priority, Created By, Created Date, Closed By) of the closed request from ServiceNow, and posts the same to the specific channel in Slack.
The integrations use the standard ServiceNow Adapter and the standard Slack Adapter. To use the recipe, you must install the recipe and configure the connections and other resources within the recipe. Then, you can activate and run some or all the integrations in the recipe, and invoke the integrations from ServiceNow.