About This Recipe

This recipe sends an IT compliance document from DocuSign to the email address of a new IT service management user, when the user is created in ServiceNow. The integration uses the standard ServiceNow Adapter and the standard DocuSign Adapter.

To use the recipe, you must install the recipe and configure the connections and other resources within the recipe. Then you can activate and run the recipe manually. When a new user is created in ServiceNow, the integration flow gets triggered, and it sends the IT compliance document from DocuSign to the user's email address specified in the new user record form in ServiceNow. The user electronically signs the compliance document received in email and completes the process.

System and Access Requirements

  • Oracle Integration, Version 21.2.1.0.0 or higher

  • ServiceNow

  • DocuSign

  • An account in ServiceNow with the Administrator role

  • An account in DocuSign with the Administrator role