About This Recipe

This is an application-driven recipe that creates a company in ServiceNow when a new account is created in Salesforce. Also, whenever an account in Salesforce is updated, the recipe updates the corresponding company in ServiceNow.

To use this recipe, you must install the recipe and configure the connections and other resources within the recipe.

When a Salesforce account is created or updated, the integration flow of the recipe is triggered, and it creates or updates the corresponding company in ServiceNow. Basic data such as account name, phone, employees, and billing address are synchronized between Salesforce and ServiceNow platforms.

System and Access Requirements

  • Oracle Integration, Version 21.4.3.0.0 or higher

  • Salesforce

  • An account on Salesforce with the Administrator role

  • ServiceNow

  • An account on ServiceNow with the Administrator role