This recipe creates an incident in ServiceNow when a new case is created in Salesforce. Also, whenever a case in Salesforce is updated, the recipe updates the corresponding incident in ServiceNow.

To use the recipe, you must install the recipe and configure the connections and other resources within the recipe. When a Salesforce case is created or updated, the integration flow of the recipe is triggered, and it creates or updates the corresponding incident in ServiceNow. Basic data details is synchronized between Salesforce cases and ServiceNow incidents.