This recipe synchronizes Oracle Service Cloud incidents with Oracle CPQ transactions. To use the recipe, you must install the recipe and configure connections and other resources within the recipe. Subsequently, you can activate the integration flows of the recipe. The recipe contains three integration flows.

When an incident is created in Oracle Service Cloud, the first integration is triggered and it creates a corresponding transaction with required information such as customer details and service agent details in Oracle CPQ. This in turn triggers the second integration that updates the Oracle Service Cloud incident with the transaction Id of the corresponding transaction that was created in Oracle CPQ. When the incident is updated with the transaction Id and the service agent changes the status of the incident to Solved in Oracle Service Cloud, it triggers the third integration which changes the corresponding transaction status to Canceled in Oracle CPQ.