1. In the Connections section, click the connection name.
2. In the Properties section, enter the following details:

   Field	Information to Enter
   Select Salesforce.com Instance Type	Select Production or Sandbox based on your Salesforce instance type.
   API Version	Enter your current Salesforce API version. To obtain the API version, see Configure Salesforce.

3. In the Security section, enter the following details:

   Field	Information to Enter
   Security Policy	Leave Salesforce Username Password Policy selected.
   Username	Enter the username of the account created for Oracle Integration on Salesforce. See Configure Salesforce.
   Password	Enter the password of the account created for Oracle Integration on Salesforce. Note: To the password, you must also append the security token generated for the same account.

4. Click Save. If prompted, click Save again.
5. Click Test to ensure that your connection is successfully configured. In the resulting dialog, click Test again.

   A message confirms if your test is successful.

6. To return to the project workspace, click Go back .

1. In the Connections section, click the connection name.
2. In the Properties section, enter the Zendesk host name. For example: https://your_domain_name.fa.DC.oraclecloud.com.
3. In the Security section, enter the following details:

   Field	Information to Enter
   Client Id	Enter the client ID of the OAuth application created in Zendesk. See Configure Zendesk.
   Client Secret	Enter the client secret of the OAuth application created in Zendesk.
   Scope	Enter write.

4. Click Save. If prompted, click Save again.
5. Click Provide Consent.
6. In the resulting Sign in dialog, enter your Oracle Integration user name and password, and click Sign in. You’ll be redirected to the Zendesk login page.
7. Enter your Zendesk account credentials and click Sign in.
8. After you see an access allowed message, switch back to the Zendesk Connection window of Oracle Integration to test your connection.
9. Click Test to ensure that your connection is successfully configured. In the resulting dialog, click Test again.

   A message confirms if your test is successful.

10. To return to the project workspace, click Go back .

Update the integration property for the Oracle Salesforce Zendesk Contact2User Sync integration flow.

1. In the Integrations section, click Actions on the integration flow, then select Update property values.
2. In the Update property values panel, update the integration properties with appropriate values.
   1. EmailTo: This integration property holds the email address to which run-time exception emails are sent. Enter an email address of your choice.
3. Click Submit.

   A message confirms that the integration properties have been updated successfully.

1. In the Integrations section, click the integration flow name.
2. On the integration canvas, click the Map to createContactInSalesforce element, and then click Actions and select Edit to open the mapper.
3. In the Target pane, find the External ID Field Name element. Click the element to open the expression editor at the bottom.
4. In the editor, click the Switch to Developer View icon, and enter the following expression: "Zendesk_User_Id__c".
5. Click Save, then Validate.
6. Click Close to return to the integration canvas.
7. To return to the project workspace, click Go back .