Activate and Run the Recipe

After you've configured the connections, you can activate and run the recipe.

  1. Activate the recipe. See Activate a Recipe or Accelerator.
  2. Run the recipe.
    1. Log in to the Oracle Service Cloud instance.
    2. As the Service agent, create an incident with customer details.
      You have now successfully triggered the recipe.
    3. Refresh the Oracle Service Cloud incident and check if it’s updated with the Transaction Id.
    4. If the incident is updated with the Transaction Id, change the status of the Oracle Service Cloud incident to Solved. From the drop-down list of the incident’s Status field, select Solved.
  3. Monitor the running of the integration flow in Oracle Integration. See Monitor Integrations.
  4. Check if the corresponding transaction is canceled in Oracle CPQ.
    1. Log in to the Oracle CPQ instance.
    2. Navigate to the transaction that was created corresponding to the Service Cloud incident.
    3. Check if the status of the transaction is Canceled.