After you've configured the connections and other resources, you can activate and run the recipe.

1. Activate the recipe. See Activate a Recipe or Accelerator.
2. Run the recipe.
   1. In the Integrations section of the project workspace, click Actions on the Read Support Emails integration flow, then select Run.

      The Configure and run page is displayed with the following parameter. Update the parameter with appropriate value.

      • maildate: The date from which emails should be read.
   2. On the Configure and run page, click Run.

      You've now successfully submitted the integration for execution.

      Note:

      You can also schedule this integration to run at a date, time, and frequency of your choosing. See Define the Integration Schedule.
3. Monitor the running of the integration flow in Oracle Integration. See Monitor Integrations.
4. For positive feedback, verify if professional email responses are generated using OCI Generative AI. For any negative feedback, verify if the incident is created in ServiceNow.