An Environment Is Unavailable

When an environment's status is Unavailable on the Monitor environments page, open the command line from which you started the robot agent for the environment. Next, find the error that occurred, and follow the troubleshooting workflow to get the environment back up and running.

Check Whether an Environment Is Available

See Check Whether an Environment is Available.

Errors and How to Address Them

You might encounter one or more of the following errors in the command line or the robot agent logs when an environment is unavailable. Use the troubleshooting steps to get back on track.

Error What happened Troubleshooting steps

Error	What happened	Troubleshooting steps
`An error occurred while storing or trying to retrieve secrets from the local store.` or `An Exception occurred while retrieving secrets. Terminating agent`	Oracle Integration was unable to write values to or retrieve values from the computer's local keystore. This error typically appears when a user doesn't have sufficient privileges. For example, one administrator might have downloaded the robot agent, and a second administrator is trying to start the robot agent. The second administrator might not be able to access the credential manager on the computer.	Run the command prompt as an administrator, and then try starting the robot agent again. See Start the Robot Agent.
`Either minimum supported version is not met or current running agent version is null.`	The robot agent's version is no longer compatible with Oracle Integration.	Update to a newer version of the robot agent. See Download the Robot Agent.

An error occurred while storing or trying to retrieve secrets from the local store.

An Exception occurred while retrieving secrets. Terminating agent

Oracle Integration was unable to write values to or retrieve values from the computer's local keystore. This error typically appears when a user doesn't have sufficient privileges. For example, one administrator might have downloaded the robot agent, and a second administrator is trying to start the robot agent. The second administrator might not be able to access the credential manager on the computer.

Run the command prompt as an administrator, and then try starting the robot agent again. See Start the Robot Agent.

Either minimum supported version is not met or current running agent version is null.

The robot agent's version is no longer compatible with Oracle Integration.

Update to a newer version of the robot agent. See Download the Robot Agent.