If you need help troubleshooting issues with a robot or robot agent, enter a service request (SR) and include the log file. Downloading the file takes just a couple moments.

1. Navigate to the appropriate location:

   • For a robot instance:

     UserHome/.orpa/instances/InstanceId/output/

   • For the robot agent:

     Robot_agent_installation_path/Robot_agent_folder/orpa-agent-service-logs/info-Date.log

2. Enter an SR, and attach the log file to the request.