When connecting Oracle Fusion Field Service as a source to any target system through Oracle Integration, if the integration is not triggered (inbound endpoint) and there is no entry for the integration instance in the monitoring section of Oracle Integration, it may mean that the source system messages are not reaching Oracle Integration. This may be a network connectivity issue, a fire wall IP blocking issue, or a source system configuration issue.

As an example, assume you have the following integrations:

• Integration 1: Oracle Service Cloud > Oracle Integration > Oracle Fusion Field Service

• Integration 2: Oracle Fusion Field Service > Oracle Integration > Oracle Service Cloud

Integration 1 works fine, with data flowing correctly from Oracle Service Cloud to Oracle Fusion Field Service through Oracle Integration. However, integration 2 is not triggered and no instances of failure or success are displayed in the monitoring section. In fact, no integration instances are triggered when Oracle Fusion Field Service is configured as the source application. The Oracle Fusion Field Service application is unable to invoke the Oracle Integration integration endpoint.