JD Edwards EnterpriseOne Case Management-Specific Implementation Step

The required implementation steps for JD Edwards EnterpriseOne Customer Self Service in the Case Management system are:

1. Set processing options for the Case Customer Self Service Inquiry and Add program (P90CG900).

   See "Setting Up Case Management Fundamentals" in the JD Edwards EnterpriseOne Applications Customer Relationship Management for Support Implementation Guide.

2. Set processing options for the Customer Self Service Case Update program (P90CG910).

   See "Setting Up Case Management Fundamentals" in the JD Edwards EnterpriseOne Applications Customer Relationship Management for Support Implementation Guide.