Entering Work Orders Using the Service Management Workbench

Access the Service Work Order - Manage [work order description] form.

You enter additional information on this form after you enter basic work order information on the Service Management Workbench - Add Work Order form.

(Release 9.2 Update) Based on the Estimated Hours and Estimated Downtime Hours entered on the Planning tab, the system automatically calculates the Required by Date for the service work orders when you save the work order details.

The system compares the Estimated Hours and Estimated Downtime Hours, selects the greater value, and converts it into days using the workday calendar. These days are added to the Start Date to determine the Required by Date.