Reviewing Frequently Used Solutions

Access the Frequently Used form. Click the Frequently Used link on the Solutions tab.

Use this form to search for solutions associated with an item. If you complete the Inventory Item Number field on the Case Entry form, the Frequently Used form displays the list of solutions that have solved cases or work orders associated with the same item number as the current case record. The solutions listed on this form are sorted in descending order based on the total number of cases and work orders that the solution has solved.

If no results appear on this form, you cannot search for additional solutions; however, you can use the Query By Example (QBE) line to narrow the results if the item is associated with numerous solutions.

Solved Count

Enter a number to search for a specific solved count. This field records how many cases and work orders the solution has solved.